TERMS OF SERVICE

TERMS OF SERVICE

Last updated: July 2026

  1. ABOUT US

This website, apexgamingshop.com ("the Site"), is operated by KAL ECOMMERCE UK LTD ("Apex Gaming", "we", "us"), a company registered in the United Kingdom. Company number: [COMPANY NUMBER] Registered office: [REGISTERED ADDRESS] Contact: [SUPPORT EMAIL]

Apex Gaming is an independent retailer. We are not affiliated with, endorsed by, or sponsored by Ayn or any console or software manufacturer. All product names, brands and trademarks mentioned on the Site are the property of their respective owners and are used for identification purposes only.

  1. SCOPE

These Terms of Service govern all orders placed on the Site. By placing an order, you confirm that you are at least 18 years old (or have the consent of a legal guardian) and that you accept these Terms. Nothing in these Terms affects your statutory rights as a consumer.

  1. PRODUCTS

Product descriptions, specifications and images are provided with the greatest possible accuracy. Minor variations (packaging, firmware version, accessory finish) may occur and do not constitute a lack of conformity.

Consoles are sold without any games or copyrighted content preinstalled. Any software, applications or files installed by the customer after purchase are installed under the customer's sole responsibility. Apex Gaming does not provide, distribute or endorse any copyrighted game files.

Digital content offered free of charge with an order (such as our setup ebook and video tutorial) is provided "as is" for personal use only and may not be resold or redistributed.

  1. PRICES

All prices displayed on the Site are in the currency shown at checkout and include applicable VAT for deliveries within the European Union. For deliveries to other destinations, local import taxes or duties, if any, are indicated at checkout or remain the responsibility of the customer as specified in our Shipping Policy. We reserve the right to modify our prices at any time; products are invoiced at the price displayed at the time of order.

  1. ORDERS AND PAYMENT

An order is confirmed once payment has been validated. You will receive an order confirmation by email. We accept the payment methods displayed at checkout. Payments are processed by secure third-party payment providers; we never store your full card details.

We reserve the right to refuse or cancel any order in the event of a payment incident, suspected fraud, or an obvious pricing error. In case of cancellation by us, any amount paid will be fully refunded.

  1. DELIVERY

Delivery times, destinations and conditions are described in our Shipping Policy, which forms part of these Terms. Delivery times are given as estimates. If your order has not been delivered within 30 days of the order date, you may cancel it and receive a full refund.

The risk of loss or damage to the products passes to you upon delivery. Please report any visibly damaged parcel to the carrier and to us as soon as possible.

  1. RIGHT OF WITHDRAWAL (14 DAYS)

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of the day you (or a third party designated by you) receive the goods, without giving any reason.

To exercise this right, notify us at [SUPPORT EMAIL] within this period. The conditions and procedure are described in our Return Policy. Refunds are processed in accordance with our Refund Policy.

  1. LEGAL GUARANTEE OF CONFORMITY (2 YEARS)

All products sold on the Site benefit from the legal guarantee of conformity of 2 years from delivery, as provided by EU Directive (EU) 2019/771 and applicable national consumer law, as well as the guarantee against hidden defects where applicable.

If a product is defective on arrival or becomes non-conforming during the guarantee period, contact us at [SUPPORT EMAIL]. Depending on the situation and applicable law, you are entitled to a repair, a replacement or, where these are not possible, an appropriate price reduction or a refund. This guarantee is provided by Apex Gaming and is independent of any manufacturer warranty.

  1. LIABILITY

We are liable for the conformity of the products we sell. We cannot be held liable for damage resulting from misuse of the products, from software, applications or files installed by the customer, or from modifications made to the products after delivery. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so.

  1. INTELLECTUAL PROPERTY

All content on the Site (texts, visuals, logo, layout) is the property of Apex Gaming or its licensors and may not be reproduced without prior written consent.

  1. PERSONAL DATA

Personal data is processed in accordance with our Privacy Policy.

  1. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of England and Wales. If you are a consumer residing in the European Union, you also benefit from the mandatory consumer protection provisions of the law of your country of residence, and nothing in these Terms deprives you of that protection.

In the event of a dispute, we invite you to contact us first at [SUPPORT EMAIL] — most issues are resolved quickly and amicably. Consumers residing in the EU may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

  1. CONTACT

KAL ECOMMERCE UK LTD — Apex Gaming [REGISTERED ADDRESS] [SUPPORT EMAIL]